Returns are accepted within 15 days of delivery. To be eligible for a return, products must be unopened, unused, sealed, and in resellable condition. Customers are responsible for return shipping costs unless the item received was incorrect or damaged. A 15% restocking fee may apply to eligible returns. Once a return is received and inspected, approved refunds will be processed within approximately 5 business days. Refund timing may vary depending on your bank or payment provider. For return authorization or questions about a return, contact HairThirst at hairthirst@gmail.com or (800) 315-0725.